SECURE CHECKOUT

Prayous complies with the highest level of Payment Card Industry (PCI) standards. We use the most advanced SSL encryption technology to ensure a safe and secure checkout via:

• PayPal

• Credit Cards: Visa, MasterCard, & American Express

• Shop Pay & Shop Pay Installments

We’re also transparent about shipping costs. Because we use a cost-based shipping rate, you’ll never be surprised at checkout. We treat every item you purchase as if it were our own and take great care in packaging each order.

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SHIPPING & HANDLING

All of our Bible covers and prayer journals are shipped from the USA. We process orders Monday through Friday (excluding postal holidays), and we aim to ship out your order within 1 business day.

Business Days are Monday through Friday, Eastern Standard Time, and exclude postal holidays such as New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

During major promotions, new product launches, and holidays, it may still take the full business day to ship your order due to high demand.

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SHIPPING OPTIONS & COST

You can choose your preferred shipping method at checkout:

• Economy: 4–8 business days — $9.99 + $4 per additional item

• Standard: 3–5 business days — $12.99 + $5 per additional item

• Express: 2–3 business days — $17.99 + $6 per additional item

Please note: We currently do not ship to US Military bases. We apologize for the inconvenience.

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ORDER TRACKING

Once your order is shipped, you’ll receive a confirmation email with a tracking link. Please allow 1–3 days for the carrier to scan your package into their system.

If no tracking information appears initially, it just means the package hasn’t been processed by the carrier yet. Once it’s scanned in, tracking updates will show.

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INCORRECT OR UNDELIVERABLE ADDRESSES

If a package is returned to us due to an incorrect or incomplete address, or if it's marked “unclaimed,” “return to sender,” or deemed undeliverable by the carrier, we’ll notify you by email.

Once we receive the returned package, we’ll process a refund for the subtotal of your order. Refunds will not be issued until the parcel arrives at our facility.

Please double-check your shipping address at checkout—we are not responsible for orders sent to the wrong address. If you ask the carrier to reroute your package after it has left our warehouse, we are not liable if it gets lost, stolen, or damaged.

During large promotions, returned or refused packages will be refunded minus the original shipping and handling charges.

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LOST OR MISSING PACKAGES

If the post office declares your package lost, we’ll gladly reship your order or issue a refund.

If an item is missing from your package, it may have shipped separately. Contact us at cs@prayous.com and we’ll assist you.

In some cases, packages may be marked as “delivered” before they actually arrive. If that happens, please reach out to cs@prayous.com so we can look into it for you.

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We hope this clarifies our Shipping & Delivery Policy. If you have any other questions, feel free to reach out to us at cs@prayous.com. We’re always happy to help.