Once an order is placed on our website, it is immediately sent to our processing system to ensure fast and efficient fulfillment.

Customers may request to cancel their order within 2 hours of placing the order by contacting our Customer Support team.

How to Request a Cancellation

To request a cancellation, please contact us at cs@prayous.com with the subject line: “Cancel Order – [Your Order Number]”

Please note:

• Cancellation requests must be submitted within 2 hours of placing the order.

• All cancellation requests are subject to order status and system processing.

• Cancellation is not guaranteed, even if the request is made within the 2-hour window.

Orders That Cannot Be Cancelled

If your order has already been:

• Processed

• Packed

• Or shipped

we will be unable to cancel the order.

In this case, the order will be delivered as scheduled, and you may follow our Return Policy after delivery.

Order Modifications

Once an order is processed, we cannot guarantee changes to:

• Shipping address

• Product style, color, or quantity

• Payment method

Please review your order details carefully before completing checkout.

Refused or Undeliverable Packages

If an order is refused by the customer or returned due to an incorrect or incomplete address:

• The order will be treated as a return

• Original shipping fees are non-refundable

• Return shipping and handling fees may be deducted from the refund

Final Notes

• Prayous reserves the right to decline cancellation requests at its discretion.

• Submitting an order indicates acceptance of this Cancellation Policy.